Shipping & Returns

1. Scope

These terms will govern shipping, delivery and returns for orders placed through Evodine LLC's online sales channels once such channels are launched. Final terms will be published at that time.

2. Intended shipping destinations

Evodine is being built to serve customers in the United States, Canada, the United Kingdom and European markets, including Belgium, France, Luxembourg and Germany. The destinations available at launch will depend on the product and the fulfillment arrangement in place.

3. Fulfillment approach and order processing

Depending on the product and market, fulfillment will be handled through third-party fulfillment partners, supplier-based fulfillment or other appropriate distribution solutions. These arrangements will be finalized as the product offering develops.

Once online sales are active, orders will be processed within 1–3 business days before shipment. Shipping carriers will be selected based on the supplier and destination market for each product. Estimated delivery times vary by destination and will be provided at checkout or in the order confirmation.

4. Shipping costs, duties and taxes

Shipping costs will vary depending on the destination country and will be calculated at checkout. For international orders, any applicable customs duties, import taxes or fees are the responsibility of the customer and are not included in the product price or shipping cost.

5. Returns and cancellations

Once sales launch, returns and cancellation rights will be offered in line with the applicable consumer protection law of the customer's market, including statutory withdrawal rights where these apply in the United Kingdom and European Union.

Customers will be able to request a return within 30 days of receiving their order. Items must be returned to the address indicated on the original packing slip or order confirmation; this address may vary depending on the supplier or fulfillment partner for that order. Return shipping costs are the responsibility of the customer. Once the returned item is received and inspected, refunds are processed within 5–10 business days.

6. Damaged or incorrect items

Procedures for reporting damaged, defective or incorrect deliveries will be published alongside the launch of online sales.

7. Contact

Questions about this page: contact@evodinellc.com